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Shipping & Returns

Returns Policy (for new items)

ALL returns require you to create a support ticket. You can do this here or by emailing your order #, all relevant info and pictures  to support@rotorvillage.ca. Please allow a minimum of 1 business day for a response. 

You may return most new, unopened items within 15 days of the purchase date for a full refund. 
You should expect to receive your refund after your package has been returned to the shipper. Items must be sealed in their original packaging, otherwise a restocking fee may be applied. We do not cover the return shipping. 


Returns Policy (for defective items)

ALL returns require you to create a support ticket. You can do this here or by emailing your order #, all relevant info and pictures  to support@rotorvillage.ca. Please allow a minimum of 1 business day for a response. 

Returns for defective products must take place within 30 days of the purchase date. We cover the return shipping fee for defective items. 


Shipping

We ship Canada-wide daily. We can ship virtually anywhere in Canada via Canada Post & UPS. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Canada Post

    • Same day shipping on all orders placed before 2PM CST Monday to Friday. Exceptions may apply.

UPS/Purolator 

    • Same day shipping on all orders placed before 10AM CST Monday to Friday. Exceptions may apply.
    • There is a good chance orders placed later in the day will still be shipped the same day, however due to UPS restrictions we cannot guarantee that. 
    • We may ship via Purolator, if we change your method it is for your benefit. Note: these will need to be tracked on the Purolator website.
    • Note: In rare cases, UPS does not ship to some rural areas.